Brian is the CEO of a large multi-location business. He loves his job but also realizes many of the challenges and disadvantages of having multiple store fronts. He is attempting to find the best way to overcome the obstacles of running a multi-location business. He decides to reach out to the managers of each of the different locations to see what their thoughts are on the problems that could arise from running a business with multiple locations. He also wanted to get feedback from them on anything that they believe he could be doing to run the business better.

Brian has a reason to be concerned about the potential problems facing his business. Every multi-location business faces the same kinds of difficulties and complications. Today, we are going to take a look at those potential problems and find solutions that can help those who are struggling with them.

Inconsistencies with Culture

Every multi-location business will struggle with this from time to time. When you’re not working in the same building, or even the same country day to day, it’s hard to stress a consistent culture. Culture is one of the most important aspects of a business. You want the cultures and environments to align at all of your locations because that is going to maximize the success of your business. The problem is finding ways to stress a consistent culture to every location in your business.

One great way to stress culture as a CEO is by visiting every location and having a sit-down meeting with the manager at that location. Every manager of every location should be given specific ways that they should stress culture and environment in order to create the same atmosphere in every location. If you don’t have the ability to visit each location, a great (or maybe even better) idea is to have a video conference with all of the managers. The great thing about this is that you have all your managers hearing the exact same speech. Then, they can deliver that message on to the employees.

Managing Performance

The CEO wants to have control over the performance of his teams. However, when you start having to juggle many locations, that can be a very difficult task. Especially if the locations of each building are spread out significantly, it is very hard for the CEO of a company to make it around to each company to run performance checks as often as is needed.

A great way to manage performance across multiple locations is by giving your managers at each location a specific checklist that they use to monitor each of the employees. Regular communication is key, whether that is a conference or video call with the managers, or regular visits to the actual location, the CEO has to keep in contact with each location.

Controlling Telecom Expenses

The more locations you have, the more opportunity exists that each of these locations is ordering their own telecom services and features. As you add & close locations and change your staff, the problem of tracking what you have is compounded. IT can find it very difficult to stay on top of this in the midst of their other daily functions. This isn’t a knock on your IT department. It’s just that they are very busy with other things. The tougher it is to keep track of your telecom, the more waste and overcharges you will accumulate.

The fact of the matter is, someone needs to be keeping track of the technology in your company because we know that your technology is at the heart of all the transactions, processes, information, and efficiencies that surround your company. It is imperative to your company that the technology that you’re using is giving you the largest benefit that it can. It is also vital that you’re not overpaying for that technology. Outsourcing the reviewing of your invoices and data infrastructure to a third-party could give you an objective look into the substructure of your company and an amazing money-saving opportunity.

That is where Espy Services comes in. Espy is here to take the burden completely off of your company. We understand the time factor that comes with trying to review your own invoices. It just takes too long. Here at Espy, we have professionals who are trained to find every penny of savings in your invoices while you sit back and watch. We take over the reins, which gives you more time to devote to the important work that you should be doing.

These 3 things are all major problems facing any multi-location business. Good news though, there are solutions to fixing these problems. Never shy away from growing your business. Just remember how important communication is to your business. Without communication, your company culture and performance could take a downward spiral. Always remember to have your telecom plans checked. Espy would love to help you get back the money that you’re losing and I’m sure that you could use it for something very important.

If you have any questions about our services, give us a call at (812) 277-1499 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we would be happy to give you some more information.

As always, thanks for reading. Have a wonderful day and enjoy yourself. We will see you next week.

Written by Trey Turner - This email address is being protected from spambots. You need JavaScript enabled to view it.
Follow Trey on 
Twitter or connect with him on LinkedIn